FAQs

Q: Where do you ship to?

A: We ship exclusively within the United States (US). At this time, we do not fulfill international orders, nor do we ship to overseas territories or military addresses.

Q: What is the exact delivery timeframe?

A: Every order goes through two phases before reaching your door:

• Processing Time: 1 to 2 Business Days (Monday to Friday), where we verify, pack, and prepare your package.

• Transit Time: Free Shipping (Monday to Friday), which is the time it takes the carrier to transport the package to your address.

Note: Orders are not processed or shipped on weekends or official public holidays.

Q: Can I track my package in real-time?

A: Absolutely. As soon as your order is picked up by our shipping carrier, an automated confirmation email containing your tracking number will be sent to you. Please allow 24-48 hours for the carrier network to update the tracking status.

Returns and Cancellations

Q: What happens if I change my mind?

A: We offer a hassle-free 14-day return window starting from the exact day you receive your package. The product must be unused, unaltered, undamaged, and inside its original, intact packaging.

Q: Do you provide free return labels?

A: No. Customers are responsible for covering the direct costs of return shipping to our facility. We highly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit back to us.